Privacy Policy

1Who We Are

The SEND List ("we", "us", "our") is an online directory designed to help families find SEND (Special Educational Needs and Disabilities) specialists across the UK, including Speech and Language Therapists, Occupational Therapists, Educational Psychologists, and other related professionals.

Questions about this policy or how we handle personal data:
hello@thesendlist.co.uk

2What Information We Collect

a) About Professionals Listed on the Directory

We may display the following types of information about SEND professionals and clinics:

• Name and job title or professional role
• Business or practice name
• Areas of specialism and city or region of practice
• Public business contact details (e.g. a work email address or website)
• Information made publicly available by the professional themselves

This information is sourced from publicly available sources or provided directly by the professional.

b) Information You Provide to Us

We may collect personal data when you:

• Contact us via email or contact forms
• Request a listing update or removal
• Enquire about services
• Register or claim a listing

This may include your name, email address, and the content of your message.

3How We Use Your Information

• To respond to enquiries and support requests
• To process listing claims, updates, or removals
• To maintain and improve the directory
• To comply with legal obligations

We do not sell your personal data. We do not use your data for automated decision-making or profiling.

4Legal Basis for Processing (UK GDPR)

We process personal data on the following legal bases:

• Legitimate interests — for directory listings sourced from publicly available information
• Consent — when you voluntarily contact us or submit your information
• Legal obligation — where required by law

5Data Sharing

We do not sell or share your personal data with third parties for marketing purposes. We may share data with:

• Service providers who help us run the website (e.g. hosting, email delivery)
• Legal or regulatory authorities if required by law

6Cookies & Analytics

We may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site. These tools may collect anonymised data about your browser, device, and pages visited.

You can control cookie settings through your browser preferences.

7Data Retention

We retain personal data only for as long as necessary for the purposes described above, or as required by law. Enquiry data is typically retained for up to 12 months unless an ongoing relationship requires longer retention.

8Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data ("right to be forgotten")
• Object to how we use your data
• Request restriction of processing
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, contact us at hello@thesendlist.co.uk.

9External Links

This site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

10Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of the site after changes constitutes acceptance of the updated policy.